All orders are processed and shipped within two business days, Monday thru Friday. Weekends and holidays are excluded.
The United States Postal Service (USPS) is our preferred shipping provider. USPS was chosen as our primary shipping provider due to the very competitive rates they are able to offer us for our customers. Upon checkout, you will have the option to select First Class, Priority or Express mail.
Although USPS is our primary carrier, you also have the option to select UPS as you shipping provider upon checkout.
You can track your shipment by logging into My Account.
In your Shopping Cart, click Calculate Shipping, fill in your shipping information and your shipping cost will be calculated. The calculated shipping will include the cost for USPS Delivery Confirmation.
At time of checkout, the cart will automatically calculate and determine the most cost-effective method of shipping to your destination. A shipping and handling charge may apply. You may be charged duties and/or taxes by your local postal service and/or government. Unfortunately, we have no way of knowing
what specific charges are applicable for each country.
hotCombs reserves the right to decline orders to international countries at our own discretion as stated in our Terms and Conditions. All monies will be refunded for any order placed online.
We do ship to APO addresses. All APO shipments are shipped via the US Postal Service.
We do ship to PO Boxes. Please note, all orders going to PO Boxes will be shipped via the US Postal Service.
We offer very reasonable shipping insurance rates for USPS shipments in the US ($0.99) and international ($1.25). Please take the time to safeguard your shipment against lost, stolen or damaged items. Shipping Insurance can be added to your cart before finalizing your order.
*Please note, Express Mail shipments are automatically insured up to a $100 order value.
Once your order has shipped from our facility with the USPS, hotCombs is NOT responsible for your package if it is lost, stolen or damaged. All orders are shipped with a Delivery Confirmation that tracks the time and date the USPS received the package from us and the time and date the USPS delivered your package. Please make sure your shipping address is correct before finalizing your order.
Although the USPS has proven to be a reliable shipping provider, packages can become lost, stolen or damaged while in transit. It is rare that these situations occur, however, they can happen even after reaching your mailbox.
In the event that one of these occurrences happen, hotCombs will not replace the items. Once your package has left our facility with the USPS, it is their responsibility to handle all lost, stolen or damaged packages. Please contact your local USPS office to discuss your shipment issue.
***PLEASE NOTE, all items are thoroughly inspected after production and again prior to shipment for any damages or defects.
If your shipment is returned to us as undeliverable due to an incorrect address, we reserve the right to refund the purchase amount less the shipping cost. You will receive an email notifying you that your shipment was returned to us and a refund was processed. If you would still like to purchase your items, you are welcome to place another order at hotcombs.net with a new or correct shipping address.
